Maine Revised Statutes Title 35-A Sec. 7225 – Service quality
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1. Service quality reporting. The commission by rule shall establish service quality indicators with respect to which service providers shall regularly report. The service quality indicators may relate only to:
A. Network trouble rates; [PL 2011, c. 623, Pt. A, §18 (NEW).]
B. The percentage of network troubles not resolved within 24 hours; [PL 2011, c. 623, Pt. A, §18 (NEW).]
C. The percentage of installation appointments not met; [PL 2011, c. 623, Pt. A, §18 (NEW).]
D. The average delay, in days, for missed installation appointments; and [PL 2011, c. 623, Pt. A, §18 (NEW).]
E. Service outages. [PL 2011, c. 623, Pt. A, §18 (NEW).]
[PL 2011, c. 623, Pt. A, §18 (NEW).]
Terms Used In Maine Revised Statutes Title 35-A Sec. 7225
- Commission: means the Public Utilities Commission. See Maine Revised Statutes Title 35-A Sec. 102
- Provider of last resort service: means a flat-rate service with voice grade access to the public switched telephone network; local usage within the basic service calling areas of incumbent local exchange carriers as of January 1, 2012; dual-tone multifrequency signaling or its functional equivalent; single-party service or its functional equivalent; access to emergency services; access to operator services; access to interexchange service; access to directory assistance; toll limitation for qualifying low-income customers; and the capacity to maintain uninterrupted voice service during a power failure, either through the incorporation into the network or network interface devices of suitable battery backup or through electric current. See Maine Revised Statutes Title 35-A Sec. 7201
- Service provider: means an entity designated as a provider of provider of last resort service under this chapter. See Maine Revised Statutes Title 35-A Sec. 7201
2. Commission review of service quality. The commission by rule shall establish provider of last resort service quality standards. The commission may impose penalties or require a service provider to provide rebates or rate reductions if the commission finds, after investigation, that a service provider has failed to meet service quality standards.
[PL 2011, c. 623, Pt. A, §18 (NEW).]
3. Rules. Rules adopted under this section may establish appropriate penalties, rebates or rate reductions that may be applied if the commission finds, after investigation, that a service provider has failed to meet service quality standards. Rules adopted under this section are major substantive rules as defined in Title 5, chapter 375, subchapter 2?A.
[PL 2011, c. 623, Pt. A, §18 (NEW).]
SECTION HISTORY
PL 2011, c. 623, Pt. A, §18 (NEW).