The Department shall conduct surveys of licensed facilities and their certified programs and services. The Department shall review the records or premises, or both, as it deems appropriate for the purpose of determining compliance with this Act and the rules promulgated under this Act. The Department shall have access to and may reproduce or photocopy any books, records, and other documents maintained by the facility to the extent necessary to carry out this Act and the rules promulgated under this Act. The Department shall not divulge or disclose the contents of a record under this Section as otherwise prohibited by this Act. Any holder of a license or applicant for a license shall be deemed to have given consent to any authorized officer, employee, or agent of the Department to enter and inspect the facility in accordance with this Article. Refusal to permit such entry or inspection shall constitute grounds for denial, suspension, or revocation of a license under this Act.
         (1) The Department shall conduct surveys to
    
determine compliance and may conduct surveys to investigate complaints.
        (2) Determination of compliance with the service
    
requirements shall be based on a survey centered on individuals that sample services being provided.
        (3) Determination of compliance with the general
    
administrative requirements shall be based on a review of facility records and observation of individuals and staff.
        (4) The Department shall conduct surveys of licensed
    
facilities and their certified programs and services to determine the extent to which these facilities provide high quality interventions, especially evidence-based practices, appropriate to the assessed clinical needs of individuals in the various levels of care.

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