(a) A social media platform shall publish an acceptable use policy in a location that is easily accessible to a user.
(b) A social media platform’s acceptable use policy must:
(1) reasonably inform users about the types of content allowed on the social media platform;
(2) explain the steps the social media platform will take to ensure content complies with the policy;
(3) explain the means by which users can notify the social media platform of content that potentially violates the acceptable use policy, illegal content, or illegal activity, which includes:
(A) an e-mail address or relevant complaint intake mechanism to handle user complaints; and
(B) a complaint system described by Subchapter C; and
(4) include publication of a biannual transparency report outlining actions taken to enforce the policy.

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Terms Used In Texas Business and Commerce Code 120.052

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.