(a) A transportation network company operating in this state shall establish procedures to report any complaint about a driver with whom a rider was matched and whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the trip.
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Terms Used In Tennessee Code 65-15-305

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Digital network: means any online-enabled application, software, website, or system offered or utilized by a transportation network company that enables the prearrangement of rides with transportation network company drivers. See Tennessee Code 65-15-301
  • driver: means an individual who:
    (A) Receives connections to potential passengers and related services from a transportation network company in exchange for payment of a fee to the transportation network company. See Tennessee Code 65-15-301
  • rider: means a person or persons who use a transportation network company's digital network to connect with a transportation network driver who provides prearranged rides to the rider in the driver's personal vehicle between points chosen by the rider. See Tennessee Code 65-15-301
  • State: when applied to the different parts of the United States, includes the District of Columbia and the several territories of the United States. See Tennessee Code 1-3-105
  • Transportation network company: means a corporation, partnership, sole proprietorship, or other entity operating in this state that uses a digital network to connect transportation network company riders to transportation network company drivers who provide prearranged rides. See Tennessee Code 65-15-301
(b) Upon receipt of a rider complaint alleging a violation of the zero-tolerance policy set out in § 65-15-304(4), the transportation network company shall immediately suspend the driver’s access to the transportation network company’s digital network, and shall conduct an investigation into the reported complaint. The suspension shall last the duration of the investigation.
(c) The transportation network company shall maintain records relevant to a rider complaint made pursuant to this section for a period of at least two (2) years from the date that a complaint is received by the transportation network company.
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