North Carolina General Statutes 62-73.1. Complaints against providers of telephone services
Terms Used In North Carolina General Statutes 62-73.1
- Commission: means the North Carolina Utilities Commission. See North Carolina General Statutes 62-3
- Competing local provider: means any person applying for a certificate to provide local exchange or exchange access services in competition with a local exchange company. See North Carolina General Statutes 62-3
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- in writing: may be construed to include printing, engraving, lithographing, and any other mode of representing words and letters: Provided, that in all cases where a written signature is required by law, the same shall be in a proper handwriting, or in a proper mark. See North Carolina General Statutes 12-3
- Local exchange company: means a person holding, on January 1, 1995, a certificate to provide local exchange services or exchange access services. See North Carolina General Statutes 62-3
(a) A local exchange company or competing local provider that is unable to resolve a customer complaint shall (i) provide notice to the consumer of the consumer’s right to contact the Public Staff of the Commission and (ii) provide to the consumer, in writing, contact information for the Public Staff, including both a toll-free telephone number and an electronic mail address.
(b) The Public Staff shall keep a record of all complaints received pertaining to the provider, including the nature of each complaint and the resolution thereof. If the Public Staff determines that it cannot reasonably resolve the matter, the matter shall be referred to the Commission. The standard for review by both the Public Staff and the Commission shall be whether the action or inaction of the provider is reasonable and appropriate. (2009-238, s. 5.)