At the time a pet insurance policy is issued or delivered to a policyholder, the insurer shall include a written disclosure with all of the following information, printed in 12-point boldface type:

(a) The department’s mailing address, toll-free telephone number established pursuant to Section 12921.1, and internet website address.

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(b) The address and customer service telephone number of the insurer or the agent or broker of record.

(c) A statement that the department should be contacted only after discussions with the insurer, or its agent or other representative, have failed to produce a satisfactory resolution of the problem.

(d) If the policy was issued or delivered by an agent or broker, a statement advising the policyholder to contact the broker or agent for assistance.

(Added by Stats. 2019, Ch. 166, Sec. 1. (AB 1535) Effective January 1, 2020.)