California Labor Code 1410 – (a) A call center employer shall not order a relocation of its …
(a) A call center employer shall not order a relocation of its call center, or one or more of its facilities or operating units within a call center, unless notice of the relocation is provided in accordance with Section 1401. If a call center employer is required to provide notice under subdivision (a) of Section 1401 and this section, the call center employer may provide a single notice. However, a notice of the relocation of a call center shall include “This notice is for the relocation of a call center” at the top of the notice.
(b) The Employment Development Department shall compile and publish semiannually, on its internet website, a list of call center employers operating a call center that provided notice pursuant to subdivision (a). This list shall include elements required by the federal Worker Adjustment and Retraining Notification Act (29 U.S.C. § 2101 et seq.).
Terms Used In California Labor Code 1410
- Call center: means a facility or other operation where employees, as their primary function, receive telephone calls or other electronic communication for the purpose of providing customer service or other related functions. See California Labor Code 1409
- Call center employer: means an employer of a covered establishment, as those terms are defined in Section 1400. See California Labor Code 1409
- Department: means Department of Industrial Relations. See California Labor Code 19
- Employer: means any person, as defined by Section 18, who directly or indirectly owns and operates a covered establishment. See California Labor Code 1400.5
- Relocation: means the removal of all or substantially all of the industrial or commercial operations in a covered establishment to a different location 100 miles or more away. See California Labor Code 1400.5
- Relocation of a call center: includes when the employer intends to move its call center, or one or more facilities or operating units within a call center comprising at least 30 percent of the call center's or operating unit's total volume when measured against the average call volume for the previous 12 months, or substantially similar operations to a foreign country. See California Labor Code 1409
(c) The Employment Development Department and local workforce development boards shall provide workforce services to call center employers and their call center employees who are laid off as a result of the relocation of a call center, as defined in Section 1409.
(Amended by Stats. 2023, Ch. 131, Sec. 136. (AB 1754) Effective January 1, 2024.)