The General Assembly finds that competition in the telecommunications industry provides opportunities for initiating the unauthorized switching of a customer‘s telephone service provider without the customer’s agreement or authorization, or the addition to a customer’s bill of a product or service not authorized or requested by the customer. It is the purpose of this subchapter to protect telecommunications consumers from unauthorized changes in providers and unauthorized charges, and to protect ethical providers from unfair competition.

72 Del. Laws, c. 487, § ?1;