Florida Regulations 60FF-3.003: Modifications, Additions, Reductions or Terminations to Existing SUNCOM Service Initiated by the Department
Current as of: 2024 | Check for updates
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(1) The Department shall initiate changes or suspend a Customer’s SUNCOM service based on any of the following reasons:
(a) Discontinuation of a service offering by the Department.
(b) Lack of usage of the service by the Customer.
(c) The provision of the service is not a cost-effective solution for the Customer, the Department or the State.
(d) A change to the service is required to maintain its compliance with appropriate technical specifications and procedures as outlined in the Portfolio of Services.
(e) A change to the service is required because the service offering has changed.
(f) The SUNCOM Provider supplying the service has changed.
(g) Violation of a security standard, as specified in Rules 60FF-3.004-.006, F.A.C.
(h) The Customer is no longer eligible for SUNCOM Services in accordance with Sections 282.703-.707, F.S.
(i) The Customer fails to pay for SUNCOM Services as described in subsection 60FF-2.005(3), F.A.C.
(2) When a change to a Customer’s service is required, the Department shall notify the Customer of required changes to the Customer’s service. If the Customer disputes the basis for the change or wishes to request an extension, the Customer shall respond within 30 days from such notice, with a written request to justify why the Department should not make the proposed change to the Customer’s service.
(a) If the Department denies the request, the Department shall enter the change into the CSAB System on behalf of the Customer and provide notification of its action to the Customer.
(b) If no response from the Customer is received by the Department within the 30-day period, the Department shall enter the change into the CSAB System on behalf of the Customer and provide notification of its action to the Customer.
(3) The terms of the applicable contract for the SUNCOM service shall be the basis for the Department’s notice obligation to vendors when requesting a change to a service. If the applicable contract fails to address these notice obligations:
(a) Discontinuance of services shall be implemented within one day from the date a request from the Department is issued.
(b) Modifications requiring no physical actions other than electronic changes implemented through remote devices or databases shall be implemented within one day from the date a request from the Department is issued.
(c) Modifications requiring physical actions shall be implemented within thirty (30) days from the date a request from the Department is issued.
Rulemaking Authority 282.702(2), (9), 282.707(2) FS. Law Implemented 282.702(2), (8), (12), 282.703, 282.704, 282.705, 282.706, 282.707 FS. History-New 6-25-08, Amended 5-19-22.
Terms Used In Florida Regulations 60FF-3.003
- Contract: A legal written agreement that becomes binding when signed.
- Obligation: An order placed, contract awarded, service received, or similar transaction during a given period that will require payments during the same or a future period.
(b) Lack of usage of the service by the Customer.
(c) The provision of the service is not a cost-effective solution for the Customer, the Department or the State.
(d) A change to the service is required to maintain its compliance with appropriate technical specifications and procedures as outlined in the Portfolio of Services.
(e) A change to the service is required because the service offering has changed.
(f) The SUNCOM Provider supplying the service has changed.
(g) Violation of a security standard, as specified in Rules 60FF-3.004-.006, F.A.C.
(h) The Customer is no longer eligible for SUNCOM Services in accordance with Sections 282.703-.707, F.S.
(i) The Customer fails to pay for SUNCOM Services as described in subsection 60FF-2.005(3), F.A.C.
(2) When a change to a Customer’s service is required, the Department shall notify the Customer of required changes to the Customer’s service. If the Customer disputes the basis for the change or wishes to request an extension, the Customer shall respond within 30 days from such notice, with a written request to justify why the Department should not make the proposed change to the Customer’s service.
(a) If the Department denies the request, the Department shall enter the change into the CSAB System on behalf of the Customer and provide notification of its action to the Customer.
(b) If no response from the Customer is received by the Department within the 30-day period, the Department shall enter the change into the CSAB System on behalf of the Customer and provide notification of its action to the Customer.
(3) The terms of the applicable contract for the SUNCOM service shall be the basis for the Department’s notice obligation to vendors when requesting a change to a service. If the applicable contract fails to address these notice obligations:
(a) Discontinuance of services shall be implemented within one day from the date a request from the Department is issued.
(b) Modifications requiring no physical actions other than electronic changes implemented through remote devices or databases shall be implemented within one day from the date a request from the Department is issued.
(c) Modifications requiring physical actions shall be implemented within thirty (30) days from the date a request from the Department is issued.
Rulemaking Authority 282.702(2), (9), 282.707(2) FS. Law Implemented 282.702(2), (8), (12), 282.703, 282.704, 282.705, 282.706, 282.707 FS. History-New 6-25-08, Amended 5-19-22.