(1) “”Mediation”” means a process whereby a mediator appointed by the Department acts to encourage and to facilitate resolution of a legally sufficient complaint. It is an informal and nonadversarial process with the objective of assisting the parties to reach a mutually acceptable agreement.

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Terms Used In Florida Regulations 64B20-7.007

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
    (2) The Board finds that mediation is an acceptable method of dispute resolution for the following violations:
    (a) Failure of the licensee to timely respond to a continuing education audit;
    (b) Failure of the licensee to pay a refund for a cancelled prescription hearing aid transaction in violation of Section 468.1246 or 468.1255, F.S., unless the violation involves intentional misconduct by the licensee. A prescription hearing aid is defined in Fl. Admin. Code R. 64B20-8.0011
Rulemaking Authority 456.078 FS. Law Implemented Florida Statutes § 456.078. History-New 11-1-94, Formerly 59BB-7.007, Amended 11-30-04, 5-3-23.