(1) A student who receives distance education from an in-State member institution may, after the student has exhausted the institution’s procedures for the resolution of grievances, and within two (2) years of the incident about which the complaint is made, file a written complaint to the Council, which shall include:
    (a) Institution name;
    (b) Type of student;
    (c) Enrollment dates;
    (d) Program Credential;
    (e) Program Name;
    (f) Student Name;
    (g) Address;
    (h) Phone;
    (i) Email;
    (j) Description of complaint;
    (k) Description of resolution the complainant is seeking; and,
    (l) The complaint may be made alleging that the institution:
    1. Has engaged in dishonest or fraudulent activity, or
    2. Has operated a course or a program contrary to practices set forth in the C-RAC guidelines in a way that has harmed the student.
    (2) A student is authorized under this rule to complain that the institution provided false or misleading:
    (a) Recruitment or marketing materials;
    (b) Job placement data;
    (c) Information about tuition, fees, or financial aid;
    (d) Information about admission requirements;
    (e) Information about the institution’s accreditation;
    (f) Information about whether course work meets relevant professional licensing requirements or the requirements of specialized accrediting bodies, or
    (g) Information about the transferability of course work to other institutions.
    (3) The Council shall send a copy of a complaint received under subsection (2), of this rule, to the institution that is the subject of the complaint.
    (4) Within thirty (30) days of the date that the Council sends a copy of a complaint received under subsection (3), of this rule, to an institution, the institution shall provide a written response addressing all of the allegations and the institutions resolution thereof.
    (5) Within thirty (30) days of the date the Council reviews the institution’s response under subsection (4), of this rule, or if the Council receives no response under subsection (2), of this rule, the Council shall issue a notice to the institution containing:
    (a) The Council’s findings regarding the complaint;
    (b) The actions that the institution shall take, if any, to comply with the requirements set forth in this rule; and,
    (c) The consequences of failing to take the actions prescribed by the Council, which may include the termination of the institution’s participation in the reciprocity agreement outlined in Fl. Admin. Code R. 6N-1.002
Rulemaking Authority Florida Statutes § 1000.35(10). Law Implemented 1000.35(3), (6)-(7) FS. History-New 10-17-17.