(a) State agencies may develop and implement a quality management, accountability, and performance system to improve the public services they provide. A quality management, accountability, and performance system shall:
         (1) Use strategic business planning to establish
    
goals, objectives, and activities consistent with the priorities of government.
        (2) Engage stakeholders and customers in
    
establishing service requirements and improving service delivery systems.
        (3) Include clear and relevant measures for each
    
activity performed by the agency.
        (4) Include performance goals for employees.

Ask a legal question, get an answer ASAP!
Click here to chat with a lawyer about your rights.

Terms Used In Illinois Compiled Statutes 30 ILCS 25/3-15

  • State: when applied to different parts of the United States, may be construed to include the District of Columbia and the several territories, and the words "United States" may be construed to include the said district and territories. See Illinois Compiled Statutes 5 ILCS 70/1.14

         (5) Provide clear standards to evaluate the
    
effectiveness of agency programs and activities.
        (6) Allocate resources based on strategies to improve
    
performance.
    (b) A participating State agency shall conduct a yearly assessment of its quality management, accountability, and performance system.
     (c) If the chief executive officer or any member of the governing board or authority of a participating State agency is appointed by the Governor, then the participating State agency shall report to the Governor on agency performance at least quarterly. The reports shall be posted on the website of the agency and the Governor.