Sec. 13. A personal services agency shall investigate a complaint made by a client, the client’s family, or the client’s personal representative regarding:

(1) service that is or fails to be furnished; and

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Terms Used In Indiana Code 16-27-4-13

  • client: means an individual who has been accepted to receive personal services from a personal services agency. See Indiana Code 16-27-4-1
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • family: means the individual's spouse, child, parent, parent-in-law, grandparent, grandchild, brother, brother-in-law, sister, sister-in-law, aunt, aunt-in-law, uncle, uncle-in-law, niece, and nephew. See Indiana Code 16-27-4-5
  • personal representative: means a person who has legal authority to act on behalf of the client with regard to the action to be taken. See Indiana Code 16-27-4-3
  • personal services: means :

    Indiana Code 16-27-4-4

  • personal services agency: means a person that provides or offers to provide a personal service for compensation, whether through the agency's own employees or by arrangement with another person. See Indiana Code 16-27-4-5
  • Property: includes personal and real property. See Indiana Code 1-1-4-5
(2) lack of respect for the client’s property by anyone furnishing services on behalf of the personal services agency.

The personal services agency shall document the complaint and the resolution of the complaint.

As added by P.L.212-2005, SEC.18.