Sec. 3. Whenever authorized service representatives or independent service facilities undertake to service or repair an audio or visual entertainment product, they shall:

(1) provide services or make repairs on the product within forty-five (45) days of receipt of that product, regardless of whether the product is covered by an express warranty; or

(2) if a part necessary to effect the repair or service is not immediately available:

(A) notify the consumer requesting the service or repair that the part is not immediately available and order the necessary part, within fifteen (15) days of receipt of the product; and

(B) repair or service the product within thirty (30) days of receipt of the ordered part, unless the consumer agrees otherwise.

However, if a delay in completing the requested service or repair is caused by a condition beyond the control of the authorized service representative or independent service facility, the authorized service representative or independent service facility shall repair or service the audio or visual entertainment product upon termination of the condition causing the delay.

As added by P.L.254-1983, SEC.2. Amended by P.L.42-2011, SEC.60.