Kansas Statutes 66-1,196. Access to live operator required for certain calls
Terms Used In Kansas Statutes 66-1,196
- Commission: means the state corporation commission. See Kansas Statutes 66-101a
- Corporation: A legal entity owned by the holders of shares of stock that have been issued, and that can own, receive, and transfer property, and carry on business in its own name.
- Person: means any individual, partnership, corporation or other association of persons. See Kansas Statutes 66-1,158
- Public utility: means a public utility as defined by Kan. See Kansas Statutes 66-118a
- State: when applied to the different parts of the United States, includes the District of Columbia and the territories. See Kansas Statutes 77-201
- Telecommunications public utility: means any public utility, as defined in Kan. See Kansas Statutes 66-1,187
(a) As used in this section, “telecommunications public utility” has the meaning provided by Kan. Stat. Ann. § 66-1,187 and amendments thereto.
(b) Each telecommunications public utility shall ensure that a person initiating a live or mechanized operator-assisted call in this state may access a live operator at the beginning of all automated operator-assisted calls through a method designed to be easily and clearly understandable and accessible to the caller. The requirements of this section shall not apply to access codes or telephone calls that customers expect to be mechanized only. Each telecommunications public utility shall submit to the state corporation commission for review the method by which the utility will provide such access to a live operator.
(c) This section applies regardless of the methods by which the telecommunications utility provides the operator service.
(d) The requirements of this section shall not apply to telephone service from a jail or correctional institution or facility.