(2) “Abuse report” means the report required under subsection (d) of this section.

(3) “Elder adult” means an individual who is believed to be:

(i) At least 65 years old; and

(ii) Residing in the State.

(4) “Financial abuse” means to take, appropriate, obtain, or retain, or assist in taking, appropriating, obtaining, or retaining, real or personal property of an elder adult by any means, including undue influence, for a wrongful purpose or with intent to defraud the elder adult.

(5) “Financial exploitation” means any action which involves the misuse of a customer’s funds or property.

(6) “Report of financial exploitation” means an oral or written report concerning financial exploitation which may include all or part of the information described in § 14-302(d) of the Family Law Article.

(b) Notwithstanding any other provision of law, a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution may disclose financial records and any other information relating to a customer of the fiduciary institution if the fiduciary institution or its officer, employee, agent, or director:

(1) Believes that the customer has been subjected to financial exploitation; and

(2) Makes the disclosure in a report of financial exploitation to the adult protective services program in a local department of social services.

(c) A report of financial exploitation filed under this section by a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution shall be deemed to protect against or prevent actual or potential fraud, unauthorized transactions, or other liability.

(d) (1) Notwithstanding any other law limiting or prohibiting disclosure, a fiduciary institution shall make an abuse report as provided in this subsection if an employee of the fiduciary institution, while acting within the scope of the employee’s employment:

(i) Has direct contact with an elder adult or reviews or approves an elder adult’s financial documents, records, or transactions in connection with financial services provided by the fiduciary institution to or for the elder adult; and

(ii) Observes or obtains knowledge of behavior or unusual circumstances or transactions that leads the employee to know or have reasonable cause to suspect that the elder adult is the victim of financial abuse.

(2) The abuse report required under paragraph (1) of this subsection shall be made:

(i) 1. To the adult protective services agency in a local department of social services, the local law enforcement agency, or a State’s Attorney; or

2. If the employee knows that the elder adult resides in a long-term care facility located in the State, to an ombudsman for the long-term care facility, the local law enforcement agency, or a State’s Attorney; and

(ii) 1. By telephone notification within 24 hours after the employee knows or has reasonable cause to suspect that the elder adult is the victim of financial abuse; and

2. In writing sent within 3 business days after the employee knows or has reasonable cause to suspect that the elder adult is the victim of financial abuse.

(3) A fiduciary institution is not required to:

(i) Investigate an allegation by an elder adult that financial abuse of the elder adult has occurred; or

(ii) Make an abuse report under this subsection if the same matter already has been reported as required under this subsection.

(4) Subject to paragraph (5) of this subsection, an abuse report made under this subsection is confidential and the information contained in the abuse report may be disclosed only:

(i) In connection with an investigation of the suspected financial abuse, to:

1. An adult protective services agency;

2. A long-term care ombudsman;

3. A law enforcement agency; and

4. The office of the Attorney General or of a State’s Attorney; or

(ii) As authorized by the elder adult or the legal guardian of the elder adult.

(5) Paragraph (4) of this subsection may not be construed to:

(i) Allow the disclosure of an abuse report made under this subsection or a record relevant to the abuse report if the disclosure would be prohibited by any other provision of State or federal law; or

(ii) Prohibit the disclosure by a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution of an abuse report made under this subsection or a record relevant to the abuse report if the disclosure would be required by another State law, federal law, or court order.

(6) This subsection does not prohibit or limit the disclosure of financial records otherwise permitted under this subtitle.

(7) A fiduciary institution shall establish and implement a training program to:

(i) Assist employees in recognizing signs of potential financial abuse of an elder adult, such as unusual activity in an elder adult’s deposit accounts, automated teller machine (ATM) withdrawals by an elder adult who previously never used an ATM or debit card, and suspicious signatures on checks; and

(ii) Inform employees about the requirement to file abuse reports as provided under this subsection.

(e) (1) Except as provided in paragraph (2) of this subsection, a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution may decline to provide to any person information that would disclose or indicate whether a report of financial exploitation or an abuse report has or has not been filed under this section.

(2) A fiduciary institution or an officer, employee, agent, or director of a fiduciary institution may not decline to provide information requested by a person identified in subsection (d)(4)(i) of this section in connection with an investigation of suspected financial abuse or financial exploitation.

(f) Except as provided in § 1-305(c) of this subtitle, there shall be no liability on the part of and no cause of action of any nature shall arise against, and there shall be immunity from any civil and criminal liability that would otherwise result for, a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution for an action or omission involved with:

(1) Making or participating in making a disclosure or report under this section;

(2) Participating in an investigation or a judicial proceeding resulting from a report filed under this section; or

(3) Declining to provide information as described in subsection (e) of this section.

(g) Except as required under subsection (d) of this section, this section does not create and may not be construed as creating, on the part of a fiduciary institution or an officer, employee, agent, or director of a fiduciary institution, a duty to make a disclosure to an adult protective services program or file a report of financial exploitation under this section.

(h) Notwithstanding any other provision of law, at the request of the fiduciary institution, an adult protective services agency or a law enforcement agency may, and is encouraged to, disclose the status or final disposition of an investigation of suspected financial abuse or financial exploitation to a fiduciary institution that made the report of suspected financial abuse or financial exploitation.