(a) Each public safety answering point shall adopt and implement programs compliant with best practices on 9-1-1 acute/traumatic and chronic stress management.

(b) (1) A 9-1-1 specialist may, as part of occupational well-being standards and practices, seek treatment for job-related audible or visual trauma without informing anyone.

(2) Except as otherwise provided under Title 9, Subtitle 1 of the Courts Article, communications between a 9-1-1 specialist and a treatment provider that occur in connection with the treatment of job-related audible or visual trauma shall be confidential.