Montana Code 33-17-1503. Training of customer service representative
33-17-1503. Training of customer service representative. (1) A rental vehicle entity shall provide a training program for each customer service representative prior to allowing that customer service representative to present rental vehicle insurance information to renters.
Terms Used In Montana Code 33-17-1503
- Customer service representative: means an employee of a rental vehicle entity. See Montana Code 33-17-1501
- Present rental vehicle insurance information: means to present the option to acquire rental vehicle insurance to a renter. See Montana Code 33-17-1501
- Rental vehicle: means a motor vehicle that is designated as:
(a)a private passenger motor vehicle, including an automobile, a passenger van, a minivan, or a sport utility vehicle; or
(b)a cargo vehicle, including a cargo van, a pickup truck, or a truck with a gross weight of less than 26,000 pounds that does not require the operator to possess a commercial driver's license. See Montana Code 33-17-1501
- Rental vehicle entity: means an entity in the business of providing rental vehicles to the public under a rental agreement. See Montana Code 33-17-1501
- Rental vehicle insurance: means insurance that a renter purchases from a rental vehicle entity as part of the rental agreement in conjunction with the use of a rental vehicle. See Montana Code 33-17-1501
- Renter: means a person who obtains the use of a rental vehicle from a rental vehicle entity under the terms of a rental agreement. See Montana Code 33-17-1501
(2)The rental vehicle entity shall present the training program to the commissioner for approval.
(3)The training may be in an electronic or video format and must cover the following areas:
(a)rental vehicle insurance;
(b)specific instruction that information may not be presented either by statement or conduct, express or implied, that would lead the renter to believe:
(i)that the purchase of rental vehicle insurance is required to rent a vehicle;
(ii)that the renter does not have a personal automobile insurance policy in place that provides coverage; or
(iii)that the customer service representative is qualified to evaluate the adequacy of the renter’s existing insurance coverage.
(4)The training and education program must be submitted for review and approval pursuant to 33-17-1204 and 33-17-1205.