The office shall investigate and seek to resolve complaints and concerns communicated by or on behalf of a resident. The office may initiate investigations based on its observations of the conditions in a long-term care facility. If the office does not investigate a complaint, the complainant shall be notified of the decision not to investigate and the reasons for the decision.

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Terms Used In Nebraska Statutes 81-2254

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Office: means the office of the state long-term care ombudsman. See Nebraska Statutes 81-2244
  • Resident: means an individual who resides in a long-term care facility as a patient, resident, or client. See Nebraska Statutes 81-2247.02