(a) Upon request or application for a connection of utility service by a customer, a utility system shall promptly provide the customer the connection cost.
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Terms Used In Tennessee Code 65-5-402

  • Utility: means :
    (A) An entity subject to the jurisdiction of the Tennessee board of utility regulation in accordance with §. See Tennessee Code 65-5-401
  • written: includes printing, typewriting, engraving, lithography, and any other mode of representing words and letters. See Tennessee Code 1-3-105
(b) A customer may request the utility system provide the customer connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost. Upon receipt of a request, the utility system shall promptly provide the customer the connection cost in writing along with a written itemized and detailed description of the costs that comprise the connection cost.
(c) If a utility cannot promptly provide to the customer the connection cost, the connection cost in writing, or a written itemized and detailed description of the costs that comprise the connection cost, then the utility shall within fourteen (14) days from completion of the approved design:

(1) Provide to the customer in writing the connection cost and a written itemized and detailed description of the costs that comprise the connection cost;
(2) Provide to the customer in writing the time reasonably necessary to calculate or determine the connection cost or to provide a written itemized and detailed description of the connection cost; or
(3) Request from the customer information necessary to calculate or determine the connection cost and to provide a written itemized and detailed description to the customer as soon as practicable.
(d) To aid a customer, a utility may provide the customer a verbal or unofficial initial approximation of the connection cost. However, an approximation is not considered an attempt to comply with subsections (a)-(c).
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