Oregon Statutes 101.150 – Duties of Department of Human Services; complaint procedure; rules
(1) The Department of Human Services shall implement the provisions of this chapter.
Terms Used In Oregon Statutes 101.150
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Continuing care: means directly furnishing or indirectly making available, upon payment of an entrance fee and under a residency agreement, housing and health related services for a period greater than one year to an individual not related by blood or marriage to the continuing care retirement community provider that is furnishing care. See Oregon Statutes 101.020
- council: means a body of residents of a continuing care retirement community who are elected by the residents and recognized by the provider as representing the interests of the residents. See Oregon Statutes 101.020
- Provider: means an owner or operator, whether a natural person, partnership, trust, limited liability company, corporation or unincorporated association, however organized, of a new or existing continuing care retirement community, whether operated for profit or not, that provides, plans to provide or agrees to provide continuing care to one or more unrelated residents under a residency agreement. See Oregon Statutes 101.020
- Resident: means a person who enters into a residency agreement with a provider or who is designated in a residency agreement to be a person being provided with continuing care. See Oregon Statutes 101.020
(2) The department shall adopt such rules as are reasonably necessary for the enforcement of this chapter. The department shall submit any proposed rules to the advisory council prior to proceeding with the notice procedures provided for in ORS § 183.335. The department shall consider the comments of the advisory council which pertain to a proposed rule before the department adopts the rule.
(3) The department shall adopt a procedure for a resident to file a complaint with the department concerning a continuing care retirement community’s failure to comply with a requirement of this chapter. The department shall:
(a) Provide a response to the complainant no later than 14 days after the date the complaint is filed;
(b) Complete an investigation of the complaint no later than 90 days after the date the complaint is filed; and
(c) Provide a written report of the results of the investigation to the provider and to the complainant. [1989 c.693 4,17; 2015 c.839 § 2]