(a)  The administrator may impose civil sanctions upon any TNC or TNC operator subject to the applicable provisions of this chapter and/or any rules and regulations promulgated under it, who or that shall knowingly or willfully cause to be done any act prohibited by applicable sections of this chapter, or who or that shall be guilty of any violation of this chapter or the rules and regulations. The sanctions may include a civil penalty (fine) or the suspension or revocation of the TNC’s license.

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(b)  If the division finds that a TNC has failed to comply with the provisions of § 39-14.2-7, the division shall conduct an audit of an additional sample of TNC records as determined by the division.

(1)  Upon a TNC’s first violation of § 39-14.2-7, the division shall fine the TNC five thousand dollars ($5,000). Upon any additional violations after a three-year (3) period during which the TNC has not violated § 39-14.2-7, the division shall fine the TNC seven thousand five hundred dollars ($7,500).

(2)  Upon a TNC’s second violation of § 39-14.2-7 within three (3) years, the division shall fine the TNC ten thousand dollars ($10,000) and shall require the TNC to produce a remediation plan to meet the requirements of § 39-14.2-7.

(3)  Upon a TNC’s third violation of § 39-14.2-7 within three (3) years, the division shall assume responsibility for implementing the provisions of § 39-14.2-7 on behalf of the TNC for at least six (6) months and until the TNC has provided a remediation plan and the division has determined that the TNC will successfully achieve full compliance with this chapter. At minimum, and subject to such other requirements as the division may establish by regulation, the division shall conduct required background checks for the TNC’s drivers. Any additional costs incurred by the division as a result of implementing this section shall be reimbursed by the TNC.

(c)  Nothing in this section shall be construed to limit the division’s authority to fine TNCs or TNC drivers or suspend or revoke TNC licenses.