(A) The Department of Children’s Advocacy shall establish a toll-free public telephone number and an electronic complaint submission form on the department’s website for the purpose of receiving complaints relative to the provision of services to children by a state agency. The department shall transfer a complainant to the appropriate agency if the complainant’s submission is related to abuse, neglect, or an open matter within another agency.

(B) The following agencies must post the toll-free public telephone number and the web address of the department’s electronic complaint submission form prominently in clear view of all employees and the public and in a conspicuous location on the agency’s website:

(1) Department of Social Services;

(2) Department of Mental Health;

(3) Department of Juvenile Justice;

(4) Department of Health and Environmental Control;

(5) Department of Health and Human Services;

(6) Department of Disabilities and Special Needs;

(7) John de la Howe School;

(8) School for the Deaf and the Blind; and

(9) Wil Lou Gray Opportunity School.