Tennessee Code 33-2-602 – Licensees to adopt conflict resolution procedures and appeal processes
Terms Used In Tennessee Code 33-2-602
- Appeal: A request made after a trial, asking another court (usually the court of appeals) to decide whether the trial was conducted properly. To make such a request is "to appeal" or "to take an appeal." One who appeals is called the appellant.
- Department: means the department of mental health and substance abuse services. See Tennessee Code 33-1-101
- Service recipient: means a person who is receiving service, has applied for service, or for whom someone has applied for or proposed service because the person has mental illness or serious emotional disturbance. See Tennessee Code 33-1-101
- Support: means any activity or resource that enables a service recipient to participate in a service for mental illness or serious emotional disturbance or in community life. See Tennessee Code 33-1-101
Every licensee under this title shall have a clear conflict resolution procedure, including an appeal process, that complies with the department‘s rules and shall communicate the procedure to each service recipient and family involved in the service. Termination of service or support because a third party payer refuses to continue to fund the service or support is not subject to the conflict resolution procedure. The location where service or support is to be provided is not subject to the conflict resolution procedure unless the location is inaccessible to the service recipient and the service recipient’s family, as appropriate. The procedure must include the means to resolve a conflict informally and expeditiously in conformity with the department’s rules. A licensee may not cease to provide services and supports to a service recipient with a developmental disability during the pendency of the conflict resolution over the objection of the service recipient.