(a) A protected consumer or a protected consumer’s representative may remove a security freeze on a protected consumer’s consumer file or record if the protected consumer or representative:
(1) submits a request for the removal of the security freeze to the consumer reporting agency at the address or other point of contact of and in the manner specified by the consumer reporting agency;
(2) provides to the consumer reporting agency:
(A) in the case of a request by the protected consumer:
(i) sufficient proof of identification of the protected consumer; and
(ii) proof that the sufficient proof of authority for the protected consumer’s representative to act on behalf of the protected consumer is no longer valid; or
(B) in the case of a request by the representative of a protected consumer:
(i) sufficient proof of identification of the protected consumer and the representative; and
(ii) sufficient proof of authority to act on behalf of the protected consumer; and
(3) pays to the consumer reporting agency a fee as provided by § 20.29.
(b) The consumer reporting agency shall remove the security freeze on the protected consumer’s consumer file or record not later than the 30th day after the date the agency receives a request that meets the requirements of Subsection (a).