The director of the department or the director’s designee, the inspector general of the Texas Department of Criminal Justice or the inspector general’s designee, the inspector general of the Texas Juvenile Justice Department or the inspector general’s designee, or the sheriff or chief of a designated law enforcement agency or the sheriff’s or chief’s designee may issue an administrative subpoena to a communication common carrier or a provider of an electronic communications service to compel the production of any carrier’s or service provider’s business records that:
(1) disclose information about:
(A) the carrier’s or service provider’s customers; or
(B) users of the services offered by the carrier or service provider; and
(2) are material to a criminal investigation.