(a) A state agency subject to this subchapter shall establish by rule a complaint procedure through which a permit applicant can:
(1) complain directly to the chief administrator of the agency if the agency exceeds the established period for processing permits; and
(2) request a timely resolution of any dispute arising from the delay.
(b) The rules must provide for the reimbursement of all filing fees paid by the applicant for a permit application if the chief administrator of the state agency determines that:
(1) the agency exceeded the established period for permit processing; and
(2) the agency did not establish good cause for exceeding the established period.

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Terms Used In Texas Government Code 2005.006

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Rule: includes regulation. See Texas Government Code 311.005

(c) The state agency shall include information about the complaint procedure in permit application forms issued by the agency.