(a) The board shall appoint a customer advisory committee under § 2054.033.
(b) The advisory committee is composed of representatives of customers who receive services from each of the department’s key programs, including state agencies with fewer than 100 employees, and the public.

(c) In making appointments to the advisory committee, the board shall, to the extent practicable, ensure that the committee is composed of a cross-section of the department’s customers, including institutions of higher education, and the public.
(d) The advisory committee shall report to and advise the board on the status of the department’s delivery of critical statewide services.