(a) The department shall develop service objectives for the consolidated telecommunications system and the centralized capitol complex telephone system.
(b) The department shall develop performance measures to establish cost-effective operations and staffing of the consolidated telecommunications system and the centralized capitol complex telephone system.

(c) The department shall review the status of all projects related to and the financial performance of the consolidated telecommunications system and the centralized capitol complex telephone system, including:
(1) a comparison between actual performance and projected goals at least once every three months; and
(2) any benefit of contracting with private vendors to provide some or all of the systems at least once each year.