Texas Government Code 523.0254 – Complaints
(a) The commission shall prepare information of public interest describing the commission’s procedures by which complaints are filed with and resolved by the commission. The commission shall make the information available to the public and appropriate state agencies.
(b) The executive commissioner by rule shall establish methods by which the public, consumers, and service recipients can be notified of the mailing addresses and telephone numbers of appropriate agency personnel for the purpose of directing complaints to the commission. The commission may provide for that notice:
(1) on each registration form, application, or written contract for services of a person the commission regulates;
(2) on a sign prominently displayed in the place of business of each person the commission regulates; or
(3) in a bill for service provided by a person the commission regulates.
Terms Used In Texas Government Code 523.0254
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Contract: A legal written agreement that becomes binding when signed.
- Jurisdiction: (1) The legal authority of a court to hear and decide a case. Concurrent jurisdiction exists when two courts have simultaneous responsibility for the same case. (2) The geographic area over which the court has authority to decide cases.
- Person: includes corporation, organization, government or governmental subdivision or agency, business trust, estate, trust, partnership, association, and any other legal entity. See Texas Government Code 311.005
- Rule: includes regulation. See Texas Government Code 311.005
- Written: includes any representation of words, letters, symbols, or figures. See Texas Government Code 311.005
(c) The commission shall:
(1) keep an information file about each complaint filed with the commission relating to:
(A) a license holder or entity the commission regulates; or
(B) a service the commission delivers; and
(2) maintain an information file about each complaint the commission receives relating to any other matter or agency under the commission’s jurisdiction.
(d) If a written complaint is filed with the commission relating to a license holder or entity the commission regulates or a service the commission delivers, the commission, at least quarterly and until final disposition of the complaint, shall notify the parties to the complaint of the status of the complaint unless notice would jeopardize an undercover investigation.
Text of section effective on April 01, 2025