(a) In adopting rules to implement a managed care Medicaid program, the executive commissioner shall establish guidelines for, and require managed care organizations to provide, education programs for providers and clients using a variety of techniques and mediums.
(b) A provider education program must include information on:
(1) Medicaid policies, procedures, eligibility standards, and benefits;
(2) the specific problems and needs of Medicaid clients; and
(3) the rights and responsibilities of Medicaid clients under the bill of rights and the bill of responsibilities prescribed by § 531.0212.

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Terms Used In Texas Government Code 531.0211

  • Appeal: A request made after a trial, asking another court (usually the court of appeals) to decide whether the trial was conducted properly. To make such a request is "to appeal" or "to take an appeal." One who appeals is called the appellant.
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.

(c) A client education program must present information in a manner that is easy to understand. A program must include information on:
(1) a client’s rights and responsibilities under the bill of rights and the bill of responsibilities prescribed by § 531.0212;
(2) how to access health care services;
(3) how to access complaint procedures and the client’s right to bypass the managed care organization’s internal complaint system and use the notice and appeal procedures otherwise required by Medicaid;
(4) Medicaid policies, procedures, eligibility standards, and benefits;
(5) the policies and procedures of the managed care organization; and
(6) the importance of prevention, early intervention, and appropriate use of services.


Text of section effective until April 01, 2025