(a) The commission shall establish an ombudsman program to provide support and information services to children and youth in foster care.
(b) An ombudsman appointed under this section shall:
(1) receive complaints from children and youth in the conservatorship of the department as provided under § 531.993(b)(1)(A)(i);
(2) inform children and youth in the conservatorship of the department who file a complaint under this subchapter about the result of an ombudsman’s investigation of the complaint, including whether the ombudsman was able to substantiate the child’s or youth’s complaint; and
(3) collaborate with the department to develop an outreach plan for children and youth in the conservatorship of the department to promote awareness of the ombudsman program.

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Terms Used In Texas Government Code 531.9931

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.