(a) The commission shall develop and implement a provider protection plan that is designed to reduce administrative burdens placed on providers participating in a Medicaid managed care model or arrangement implemented under this chapter and to ensure efficiency in provider enrollment and reimbursement. The commission shall incorporate the measures identified in the plan, to the greatest extent possible, into each contract between a managed care organization and the commission for the provision of health care services to recipients.
(b) The provider protection plan required under this section must provide for:
(1) prompt payment and proper reimbursement of providers by managed care organizations;
(2) prompt and accurate adjudication of claims through:
(A) provider education on the proper submission of clean claims and on appeals;
(B) acceptance of uniform forms, including HCFA Forms 1500 and UB-92 and subsequent versions of those forms, through an electronic portal; and
(C) the establishment of standards for claims payments in accordance with a provider’s contract;
(3) adequate and clearly defined provider network standards that are specific to provider type, including physicians, general acute care facilities, and other provider types defined in the commission’s network adequacy standards in effect on January 1, 2013, and that ensure choice among multiple providers to the greatest extent possible;
(4) a prompt credentialing process for providers;
(5) uniform efficiency standards and requirements for managed care organizations for the submission and tracking of preauthorization requests for services provided under Medicaid;
(6) establishment of an electronic process, including the use of an Internet portal, through which providers in any managed care organization’s provider network may:
(A) submit electronic claims, prior authorization requests, claims appeals and reconsiderations, clinical data, and other documentation that the managed care organization requests for prior authorization and claims processing; and
(B) obtain electronic remittance advice, explanation of benefits statements, and other standardized reports;
(7) the measurement of the rates of retention by managed care organizations of significant traditional providers;
(8) the creation of a work group to review and make recommendations to the commission concerning any requirement under this subsection for which immediate implementation is not feasible at the time the plan is otherwise implemented, including the required process for submission and acceptance of attachments for claims processing and prior authorization requests through an electronic process under Subdivision (6) and, for any requirement that is not implemented immediately, recommendations regarding the expected:
(A) fiscal impact of implementing the requirement; and
(B) timeline for implementation of the requirement; and
(9) any other provision that the commission determines will ensure efficiency or reduce administrative burdens on providers participating in a Medicaid managed care model or arrangement.

Text of section effective until April 01, 2025