(a) The commission, in consultation and collaboration with the advisory committee and pilot program workgroup, shall determine which information will be collected from a managed care organization participating in the pilot program to use in conducting the evaluation and preparing the report under § 534.112.
(b) For the duration of the pilot program, a managed care organization participating in the pilot program shall submit to the commission and the advisory committee quarterly reports on the services provided to each pilot program participant that include information on:
(1) the level of each requested service and the authorization and utilization rates for those services;
(2) timelines of:
(A) the delivery of each requested service;
(B) authorization of each requested service;
(C) the initiation of each requested service; and
(D) each unplanned break in the delivery of requested services and the duration of the break;
(3) the number of pilot program participants using employment assistance and supported employment services;
(4) the number of service denials and fair hearings and the dispositions of fair hearings;
(5) the number of complaints and inquiries received by the managed care organization and the outcome of each complaint; and
(6) the number of pilot program participants who choose the consumer direction model and the reasons why other participants did not choose the consumer direction model.

(c) The commission shall ensure that the mechanisms to report and track the information and data required by this section are established before implementing the pilot program.

Text of section effective until April 01, 2025