(a) Department personnel not employed to perform functions directly under a direct services program must be designated to monitor those programs from a statewide perspective. The designated personnel shall collect, monitor, and analyze data relating to direct services programs and report outcomes and trends to program managers and, as necessary, the commissioner or other appropriate executive management.
(b) The monitoring function under Subsection (a) must include monitoring of:
(1) performance data from all regions and all direct services programs to identify trends; and
(2) case review data to ensure compliance with the case review system under § 117.092.

(c) Personnel designated to perform the monitoring function required by this section shall work with direct services program staff to develop objective and detailed outcome measures for the programs.
(d) The department may conduct internal peer reviews of the department’s field offices at regular intervals to assess the field offices’ compliance with federal regulations and department policies and to compare each field office’s compliance with the compliance of the other field offices. The department may use personnel designated to perform the monitoring function required by this section to facilitate the internal peer reviews.