(a) The commission shall ensure that a person who files a claim for benefits is able to check the status of the person’s claim through one or more convenient telephonic or electronic methods. Each method must provide the person with an option to submit the person’s contact information to the commission and receive a return phone call or e-mail response from the commission within a reasonable time regarding the status of the person’s claim.
(b) The commission shall include in a prominent location on the commission’s Internet website detailed information regarding the methods available to a claimant for checking the status of a claim for benefits.