(a) The commission shall develop and implement a method for:
(1) tracking complaints filed with the commission through their final disposition, including:
(A) the reason for each complaint;
(B) how each complaint was resolved; and
(C) the subject matter of each complaint that was not within the jurisdiction of the commission and how the commission responded to the complaint; and
(2) tracking and categorizing the sources and types of complaints filed with the commission and of violations of this chapter or a rule adopted under this chapter.
(b) The commission shall analyze the complaint and violation data maintained under Subsection (a) to identify trends and areas that may require additional regulation or enforcement.

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Terms Used In Texas Occupations Code 1701.2035

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Jurisdiction: (1) The legal authority of a court to hear and decide a case. Concurrent jurisdiction exists when two courts have simultaneous responsibility for the same case. (2) The geographic area over which the court has authority to decide cases.
  • Rule: includes regulation. See Texas Government Code 311.005