Texas Occupations Code 51.255 – Statistical Analysis of Complaints
(a) The department shall make available on the department’s Internet website a statistical analysis of the complaints received by the department.
(b) The analysis under this section must include aggregate information on the number, source, type, and disposition of complaints received during the preceding state fiscal year and must include, as applicable, the following information for each program regulated by the department:
(1) the number of license holders;
(2) the number of complaints received against license holders;
(3) the number of complaints resolved and the manner in which they were resolved, including:
(A) the number of complaints dismissed and the reasons for dismissal;
(B) the number of contested cases referred to and heard by the State Office of Administrative Hearings;
(C) the number of cases appealed to a district court;
(D) the number of complaints resulting in disciplinary action, the disciplinary action taken, and whether the disciplinary action was imposed by an agreed settlement or default order issued by the executive director or a final order issued by the commission;
(E) a breakdown of the nature of the alleged violations in:
(i) complaints opened for investigation; and
(ii) cases that resulted in disciplinary action; and
(F) the number of complaints resolved, categorized by whether the complaint originated from department staff or from the public;
(4) the average time required to resolve a complaint;
(5) the average amount of administrative penalties assessed; and
(6) the number and amount of refunds ordered by the commission or executive director or obtained through an informal resolution.
Terms Used In Texas Occupations Code 51.255
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Dismissal: The dropping of a case by the judge without further consideration or hearing. Source:
- Fiscal year: The fiscal year is the accounting period for the government. For the federal government, this begins on October 1 and ends on September 30. The fiscal year is designated by the calendar year in which it ends; for example, fiscal year 2006 begins on October 1, 2005 and ends on September 30, 2006.
- Settlement: Parties to a lawsuit resolve their difference without having a trial. Settlements often involve the payment of compensation by one party in satisfaction of the other party's claims.