(a) If the respondent requests a hearing, the hearing shall be conducted by the State Office of Administrative Hearings.
(b) The State Office of Administrative Hearings shall consider the department’s applicable substantive rules and policies when conducting a hearing under this subchapter.

(c) An administrative law judge at the State Office of Administrative Hearings shall:
(1) make findings of fact and conclusions of law; and
(2) promptly issue to the commission a proposal for decision as to the occurrence of the violation and the amount of any proposed administrative penalty.