(1) A transportation network company shall implement a policy that:

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Terms Used In Utah Code 13-51-106

  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
     (1)(a) provides that a transportation network driver may not use a drug or alcohol or be under the influence of a drug or alcohol while providing transportation network services;
     (1)(b) is posted on the transportation network company’s website or software application; and
     (1)(c) provides procedures for a passenger to report to the transportation network company a transportation network driver who the passenger suspects violated the policy.
(2) If a transportation network company receives a complaint about a transportation network driver under Subsection (1)(c), the transportation network company shall:

     (2)(a) suspend the transportation network company driver; and
     (2)(b) conduct an investigation into the transportation network company driver and the conduct alleged in the complaint.
(3) A transportation network company shall maintain records related to a complaint or investigation under this section for a minimum of two years after the day on which the transportation network company receives the complaint.