A. The Commission shall employ a crime victims’ ombudsman and adequate staff to facilitate the prompt review and resolution of crime victim compensation claims and to assure that crime victims’ rights are safeguarded and protected during the claims process. The ombudsman shall report directly to the Commission.

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B. The ombudsman shall ensure that all parties, including service providers and Criminal Injuries Compensation Fund personnel, are acting in the best interests of the crime victim. The ombudsman shall also provide assistance to crime victims in filling out the necessary forms for compensation and obtaining necessary documentation.

1998, c. 484.