A. The Ombudsman shall prepare a report of the factual findings of an investigation and make recommendations to the Department, local department, children’s residential facility, or child-placing agency if the Ombudsman finds any of the following:

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Terms Used In Virginia Code 2.2-447

  • Administrative act: includes an action, omission, decision, recommendation, practice, or other procedure of the Department, a local department, a children's residential facility, or a child-placing agency with respect to a particular child related to adoption, foster care, or protective services. See Virginia Code 2.2-438
  • Child: means an individual under the age of 18. See Virginia Code 2.2-438
  • Child-placing agency: means (i) any person who places children in foster homes, adoptive homes, or independent living arrangements pursuant to § Virginia Code 2.2-438
  • Complainant: means an individual who makes a complaint pursuant to § Virginia Code 2.2-438
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Department: means the Department of Social Services. See Virginia Code 2.2-438
  • Jurisdiction: (1) The legal authority of a court to hear and decide a case. Concurrent jurisdiction exists when two courts have simultaneous responsibility for the same case. (2) The geographic area over which the court has authority to decide cases.
  • Local department: means the local department of social services of any county or city in the Commonwealth. See Virginia Code 2.2-438
  • Office: means the Office of the Children's Ombudsman established under § Virginia Code 2.2-438
  • Ombudsman: means the individual appointed to head the Office of the Children's Ombudsman under § Virginia Code 2.2-438
  • State: when applied to a part of the United States, includes any of the 50 states, the District of Columbia, the Commonwealth of Puerto Rico, Guam, the Northern Mariana Islands, and the United States Virgin Islands. See Virginia Code 1-245

1. A matter should be further considered by the Department, local department, children’s residential facility, or child-placing agency.

2. An administrative act or omission should be modified, canceled, or corrected.

3. Reasons should be given for an administrative act or omission.

4. Other action should be taken by the Department, local department, children’s residential facility, or child-placing agency.

B. At least 30 calendar days before publishing a report that is adverse to the Department, the local department, a children’s residential facility, a child-placing agency, or the individual that is or was the subject of an investigation by the Ombudsman, the Ombudsman shall inform the Department, the local department, the children’s residential facility, the child-placing agency, or the individual. When publishing a report adverse to the Department, local department, children’s residential facility, child-placing agency, or individual, the Ombudsman shall include in the publication any statement of reasonable length made to the Ombudsman by the Department, local department, children’s residential facility, child-placing agency, or individual in defense or mitigation of the action. The Ombudsman may request to be notified by the Department, local department, children’s residential facility, child-placing agency, or individual, within a specified time, of any action taken on any recommendation presented.

C. The Ombudsman shall notify the complainant of the actions taken by the Ombudsman and by the Department, local department, children’s residential facility, or child-placing agency.

D. The Ombudsman may provide to the complainant the following information:

1. A copy of the Ombudsman’s report regarding the investigation’s findings, recommendations to the Department or local department made according to the investigation, the Department or local department’s response to the Ombudsman’s findings and recommendations, and any epilogue to the Ombudsman’s report and the Department or local department’s response; or

2. Information that has otherwise been made public.

E. The Ombudsman shall not release information to the individual making the complaint if doing so could endanger the health or welfare of a child or another individual.

F. With respect to a child fatality case investigated under subsection B of § 2.2-443 and upon review of records or other information received under subdivision A 3 or 4 of § 2.2-443 in the course of a child fatality investigation, if there is no ongoing child protection proceeding involving a sibling of the child who died, the Ombudsman shall provide any necessary recommendations for improving systemic issues that are discovered during the investigation of the child fatality. The recommendations may be provided to the court of jurisdiction, the state court administrative office, the county child fatality review team, medical professionals, or attorneys or other legal professionals involved with the particular child who died. The recommendations shall also be summarized and included in the annual report referenced in subsection G.

G. The Ombudsman shall submit to the Governor, the director of the Department, and the General Assembly an annual report on the Ombudsman’s activities, including any recommendations regarding the need for legislation or for a change in rules or policies.

2020, c. 1090; 2023, c. 750; 2024, c. 280.