West Virginia Code 24D-1-18 – Notice to subscribers regarding quality of service
(a) Annually, every cable operator shall mail to each of its subscribers a notice which:
Terms Used In West Virginia Code 24D-1-18
- Cable operator: means any person or group of persons: (A) Who provides cable service over a cable system and directly or through one or more affiliates owns a significant interest in the cable system. See West Virginia Code 24D-1-2
- Franchising authority: means a municipality, a county commission or the Public Service Commission empowered by federal, state or local law to grant a cable franchise. See West Virginia Code 24D-1-2
(1) Informs subscribers how to communicate their views and complaints to the cable operator and to the commission;
(2) States the responsibility of the commission to receive and act on consumer complaints concerning matters other than channel selection, programming and rates; and
(3) States the policy regarding the method by which subscribers may request rebates or pro rata credit as described in section sixteen of this article.
(b) The notice shall be in nontechnical language, understandable by the general public, and in a convenient format. On or before January 30, each year, the operator shall certify to the franchising authority and the commission that it has distributed the notice as provided in this section during the previous calendar year as required by this section.