Telemarketing
Laws and legal information about telemarketing
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Q&A: The National Do Not Call Registry
Why would I register my phone number with the National Do Not Call Registry?The National Do Not Call Registry gives you an opportunity to limit the telemarketing calls you receive. Once you register your phone number, telemarketers covered by the National Do Not Call Registry have up to 31 days from the date you register to stop calling you. Who manages the National Do Not Call Registry?The National Do Not Call Registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state law enforcement officials. Why was the National Do Not Call Registry created?The registry was created to offer consumers a choice regarding telemarketing calls. The FTC’s decision to create the National Do Not Call Registry was the culmination of a comprehensive, three-year review of the Telemarketing Sales Rule (TSR), as well as the Commission’s extensive experience enforcing the…
Q&A for Telemarketers and Sellers About the Do Not Call Provisions of the FTC’s Telemarketing Sales Rule
Background 1. What is the National Do Not Call Registry? The National Do Not Call Registry is a list of phone numbers from consumers who have indicated their preference to limit the telemarketing calls they receive. The registry is managed by the Federal Trade Commission (FTC), the nation’s consumer protection agency. It is enforced by the FTC, the Federal Communications Commission (FCC), and state officials. 2. Why was the National Do Not Call Registry created? The registry was created in 2003 to offer consumers a choice regarding telemarketing calls. The FTC’s decision to create the National Do Not Call Registry was the culmination of a comprehensive, three-year review of the Telemarketing Sales Rule, as well as the FTC’s extensive experience enforcing the Rule in the previous seven years. The FTC also held numerous workshops, meetings and briefings to solicit feedback from interested parties, and considered more than 64,000 public comments, most of which favored creating…
Transmitting Caller ID Information
Telemarketers must transmit Caller ID information in order to comply with the Telemarketing Sales Rule (TSR). Telemarketers are required to transmit their telephone number, and if possible, their name, to consumers' Caller ID services. While it is technologically possible to transmit callers' numbers nearly everywhere, transmitting callers' names may not be available everywhere yet. To comply with this requirement, a telemarketer may: transmit its own number and, where available, its own name, to consumers' Caller ID services, orsubstitute the name of the seller (or charitable organization) on whose behalf it is calling, and the seller's (or charitable organization's) customer (or donor) service telephone number, which is answered during regular business hours. The FTC acknowledges that some situations may arise when a consumer who subscribes to a Caller ID service does not receive a telemarketer's transmission of Caller ID information, even though the telemarketer has arranged to transmit the information in every call. For example, that…