1. A warrantor shall do all of the following:

 a. Specify in writing to each dealer what obligations the dealer has, if any, for the preparation and delivery of, and warranty services on, the warrantor’s products.
 b. Compensate the dealer for warranty services the warrantor requires the dealer to perform.
 c. Provide the dealer with a schedule of compensation and time allowances for the performance of warranty services. The schedule of compensation shall include reasonable compensation for warranty services performed by the dealer, including diagnostic services.
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Terms Used In Iowa Code 322C.18

  • Community: means a towable recreational vehicle dealer's area of responsibility as stipulated in the manufacturer-dealer agreement. See Iowa Code 322C.2
  • Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
  • Consumer: means the purchaser or lessee, other than for purposes of lease or resale, of a new or previously untitled motor vehicle, or any other person entitled by the terms of the warranty to enforce the obligations of the warranty during the duration of the lemon law rights period. See Iowa Code 322G.2
  • Days: means calendar days. See Iowa Code 322G.2
  • dealer: means a person required to be licensed under this chapter who is authorized to sell and service towable recreational vehicles. See Iowa Code 322C.2
  • Distributor: means a person, resident or nonresident, who sells or distributes all-terrain vehicles to all-terrain vehicle dealers in this state or who maintains distributor representatives. See Iowa Code 321I.1
  • Distributor: means a person who sells or distributes towable recreational vehicles to towable recreational vehicle dealers either directly or through a representative employed by a distributor. See Iowa Code 322C.2
  • Factory campaign: means an effort by or on behalf of a warrantor to contact towable recreational vehicle dealers or owners to address an equipment or part issue. See Iowa Code 322C.2
  • following: when used by way of reference to a chapter or other part of a statute mean the next preceding or next following chapter or other part. See Iowa Code 4.1
  • Fraud: Intentional deception resulting in injury to another.
  • Line-make: means a specific series of towable recreational vehicles meeting all of the following criteria:
     a. See Iowa Code 322C.2
  • Signature: includes an electronic signature as defined in section 554D. See Iowa Code 4.1
  • Towable recreational vehicle: includes a travel trailer, toy-hauler travel trailer, fifth-wheel travel trailer, toy-hauler fifth-wheel travel trailer, folding camping trailer, truck camper, and park model recreational vehicle. See Iowa Code 322C.2
  • Transient consumer: means a consumer who is temporarily traveling through a towable recreational vehicle dealer's community. See Iowa Code 322C.2
  • Vehicle: means any vehicle as defined in chapter 321. See Iowa Code 321H.2
  • Warrantor: means a person, including a manufacturer, distributor, or supplier, that provides a written warranty to a consumer in connection with a new towable recreational vehicle or any part, accessory, or component of a new towable recreational vehicle. See Iowa Code 322C.2
  • Warranty: means any written warranty issued by the manufacturer; or any affirmation of fact or promise made by the manufacturer, excluding statements made by the dealer, in connection with the sale or lease of a motor vehicle to a consumer, which relates to the nature of the material or workmanship and affirms or promises that the material or workmanship is free of defects or will meet a specified level of performance. See Iowa Code 322G.2
 2. a. Time allowances for the performance of warranty services, including diagnostic services, shall be reasonable for the service to be performed.

 b. In determining what constitutes reasonable compensation under this section, the principle factors to be given consideration shall be the actual wage rates being paid by the dealer and the actual retail wage rates being charged by other dealers in the community in which the dealer is doing business. The compensation of a dealer for warranty services shall not be less than the lowest actual retail wage rates charged by the dealer for similar nonwarranty services, as long as the actual retail wage rates are reasonable.
 3. A warrantor shall reimburse a dealer for any warranty part, accessory, or complete component at actual wholesale cost to the dealer plus a minimum of a thirty percent handling charge, not to exceed one hundred fifty dollars, and plus the cost, if any, to the dealer to return such part, component, or accessory to the warrantor.
 4. A warrantor may conduct a warranty audit of a dealer’s records within twelve months after the payment of a warranty claim. A warrantor shall not deny a dealer’s claim for warranty compensation except for good cause, including performance of nonwarranty repairs, material noncompliance with the warrantor’s published policies and procedures, lack of material documentation, fraud, or misrepresentation.
 5. A dealer shall submit claims for compensation for the performance of warranty services to the warrantor within forty-five days after completion of the warranty services.
 6. A dealer shall immediately notify a warrantor in writing if the dealer is unable to perform warranty services, including diagnostic services, within ten days of receipt of a written complaint from a consumer.
 7. A warrantor shall deny a claim submitted by a dealer for compensation for the performance of warranty services, in writing, within thirty days after submission of the claim in the manner and form prescribed by the warrantor. A claim not specifically denied as required by this subsection shall be deemed approved and shall be paid within sixty days of submission of the claim.
 8. A warrantor shall not do any of the following:

 a. Fail to perform any of the warrantor’s obligations with respect to its warranted products.
 b. Fail to include, in written notices of a factory campaign to towable recreational vehicle owners and dealers, the expected date by which necessary parts and equipment, including tires and chassis or chassis parts, will be available to dealers to perform the factory campaign work. The warrantor may ship parts to a dealer for purposes of factory campaign work, and, if such parts are in excess of the dealer’s requirements, the dealer may return unused, undamaged parts to the warrantor for credit after completion of the factory campaign.
 c. Fail to compensate the warrantor’s dealers for authorized repairs performed by the dealer on merchandise damaged in manufacture or in transit to the dealer by a carrier designated by the warrantor, factory branch, distributor, or distributor branch.
 d. Fail to compensate the warrantor’s dealers in accordance with the schedule of compensation provided to the dealer pursuant tothis section, if the warranty services for which compensation is claimed are performed by the dealer in a timely and competent manner as required in this section.
 e. Intentionally misrepresent in any way to consumers that warranties with respect to the manufacture, performance, or design of towable recreational vehicles are made by the dealer as warrantor or co-warrantor.
 f. Require the warrantor’s dealers to make warranties to a consumer that are in any manner related to the manufacture of a towable recreational vehicle.
 9. A dealer shall not do any of the following:

 a. Fail to perform predelivery inspection functions, as specified by the warrantor, in a competent and timely manner.
 b. Fail to perform warranty services, as authorized by the warrantor, in a competent and timely manner on any transient consumer‘s towable recreational vehicle of a line-make sold or serviced by the dealer.
 c. Fail to accurately document the time spent completing each repair, the total number of repair attempts conducted on a single towable recreational vehicle, and the number of repair attempts for the same repair conducted on a single towable recreational vehicle.
 d. Fail to notify the warrantor within ten days of a second repair attempt on a towable recreational vehicle which impairs the use, value, or safety of the vehicle.
 e. Fail to maintain written records, including a consumer’s written or electronic verification or signature, regarding the amount of time a towable recreational vehicle is stored for the consumer’s convenience during a repair.
 f. Make fraudulent warranty claims or misrepresent the terms of any warranty.
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