Maine Revised Statutes Title 35-A Sec. 7225-A – Price cap ILEC service quality requirements
Current as of: 2023 | Check for updates
|
Other versions
1. Service quality metrics reporting. A price cap ILEC shall report to the commission quarterly on service quality using the following metrics, using rolling one-year averages, in areas where provider of last resort service is available:
A. Network trouble rates; [PL 2015, c. 462, §5 (NEW).]
B. The percentage of network troubles not cleared in 48 hours; [PL 2015, c. 462, §5 (NEW).]
C. The percentage of installation appointments not met; and [PL 2015, c. 462, §5 (NEW).]
D. The average delay, in days, for missed installation appointments. [PL 2015, c. 462, §5 (NEW).]
A report submitted under this subsection is confidential and not a public record under Title 1, section 402, subsection 3 and may not be disclosed to any person outside the commission, except as provided in subsection 3.
[PL 2015, c. 462, §5 (NEW).]
Terms Used In Maine Revised Statutes Title 35-A Sec. 7225-A
- Commission: means the Public Utilities Commission. See Maine Revised Statutes Title 35-A Sec. 102
- Person: includes a corporation, partnership, limited partnership, limited liability company, limited liability partnership, association, trust, estate, any other legal entity or natural person. See Maine Revised Statutes Title 35-A Sec. 102
- price cap ILEC: means an incumbent local exchange carrier that agreed to accept Connect America Fund Phase II support pursuant to the Federal Communications Commission's Report and Order released on December 18, 2014, in In the Matter of Connect America Fund, WC Docket No. See Maine Revised Statutes Title 35-A Sec. 7102
- Provider of last resort service: means a flat-rate service with voice grade access to the public switched telephone network; local usage within the basic service calling areas of incumbent local exchange carriers as of January 1, 2012; dual-tone multifrequency signaling or its functional equivalent; single-party service or its functional equivalent; access to emergency services; access to operator services; access to interexchange service; access to directory assistance; toll limitation for qualifying low-income customers; and the capacity to maintain uninterrupted voice service during a power failure, either through the incorporation into the network or network interface devices of suitable battery backup or through electric current. See Maine Revised Statutes Title 35-A Sec. 7201
2. Minimum requirements. A price cap ILEC shall provide service that meets the following minimum requirements, based on rolling one-year averages, in the areas in which it serves as provider of provider of last resort service:
A. Less than 3 network troubles per 100 customers; [PL 2015, c. 462, §5 (NEW).]
B. Less than 20% of network troubles not cleared within 48 hours; [PL 2015, c. 462, §5 (NEW).]
C. Less than 12% of all installation appointments not met; and [PL 2015, c. 462, §5 (NEW).]
D. Less than a 9-day average delay for missed installation appointments. [PL 2015, c. 462, §5 (NEW).]
[PL 2015, c. 462, §5 (NEW).]
3. Failure to meet service quality requirements. If a price cap ILEC fails to meet any service quality requirement in this section for any 2 consecutive quarters, the results for these service quality requirements for these quarters are no longer confidential and become public records. The commission shall investigate a failure to meet a service quality requirement. If the commission concludes after investigation that the failure to meet a service quality requirement is due to factors within the control of the price cap ILEC, the commission shall, by order, direct the price cap ILEC to take such steps as the commission determines necessary to meet the requirement. If the provider fails to comply with the commission’s order, the commission shall impose a penalty in accordance with section 1508?A, subsection 1, paragraph A in an amount sufficient to ensure compliance with that order. Nothing in this subsection limits the commission’s authority to direct a price cap ILEC to act to improve service under any other provision of this chapter.
[PL 2015, c. 462, §5 (NEW).]
SECTION HISTORY
PL 2015, c. 462, §5 (NEW).