Nevada Revised Statutes 616B.027 – Insurer to provide office in State and statewide toll-free telephone service; private carrier to provide adequate services and information to control losses and prevent accidents and occupational diseases
1. Every insurer shall:
(a) Provide an office in this State operated by the insurer or its third-party administrator in which:
(1) A complete file of each claim is accessible, in accordance with the provisions of NRS 616B.021;
(2) Persons authorized to act for the insurer and, if necessary, licensed pursuant to chapter 683A of NRS, may receive information related to a claim and provide the services to an employer and his or her employees required by chapters 616A to 617, inclusive, of NRS; and
(3) An employee or his or her employer, upon request, is provided with information related to a claim filed by the employee or a copy or other reproduction of the information from the file for that claim, in accordance with the provisions of NRS 616B.021.
(b) Provide statewide toll-free telephone service to the office maintained pursuant to paragraph (a) or accept collect calls from injured employees.
2. Each private carrier shall provide:
(a) Adequate services to its insured employers in controlling losses; and
(b) Adequate information on the prevention of industrial accidents and occupational diseases.