Texas Occupations Code 351.203 – Complaints
(a) The board by rule shall establish methods by which a consumer or service recipient is notified of the name, mailing address, and telephone number of the board for the purpose of directing a complaint to the board. The board may provide for that notice:
(1) on each registration form, application, or written contract for service provided by a person regulated under this chapter;
(2) on a sign prominently displayed in the place of business of a person regulated under this chapter; or
(3) in a bill for service provided by a person regulated under this chapter.
(b) The board shall list with its regular telephone number any toll-free telephone number established under other state law that may be called to present a complaint about a health professional.
Terms Used In Texas Occupations Code 351.203
- Complaint: A written statement by the plaintiff stating the wrongs allegedly committed by the defendant.
- Contract: A legal written agreement that becomes binding when signed.
- Person: includes corporation, organization, government or governmental subdivision or agency, business trust, estate, trust, partnership, association, and any other legal entity. See Texas Government Code 311.005
- Rule: includes regulation. See Texas Government Code 311.005
- Written: includes any representation of words, letters, symbols, or figures. See Texas Government Code 311.005
(c) The board shall make information available describing the procedures established by the board relating to complaint investigation and resolution.